Refund and Returns Policy

CRAFTED CROWNS RETURNS AND REFUND POLICY

At Crafted Crowns, we strive to ensure that you love your new product. If you encounter any issues with your purchases, we accept returns under the following conditions:

Change of Mind: Please note that we do  not offer refunds for change if mind. instead a store credit will be provided.

Faulty Items: If the item you received has a fault, please contact us at craftedcrownwigs@gmail.com for assistance.

Return Conditions: 

Items must be returned in their original packaging.
Product must be unworn, with the lace intact, and in the original condition.

Returns must be initiated within 48 hours of receiving the item.

Return shipping costs are at the responsibility of the consumer.

 

HEALTH AND HYGIENE

Due to health and Hygiene regulations, All items must be returned in their original condition. items that have been worn, styled, washed, cut or color cannot be returned or refunded.

 

CANCELLATION AND RETURNS

All Wigs, Toppers, Ponytails & Mini Wigs from Crafted Crowns are custom-made from human hair for each individual order. this process can take up to 14-25 days please allow for additional time due to unforeseen circumstances or complications.

 

IMPORTANT NOTES

Please be aware that colours selected for items may vary slightly. CRAFTED CROWNS strives to provide accurate descriptions and colour imagery; however colours may appear differently on various devices (phones tablet) it is crucial to ensure you are satisfied with the colour before completing your purchase.

 

FAULTY PRODUCTS

in the unfortunate event that your item has been damaged during transit is found to be faulty we will offer and exchange or refund.